FAQ

PRODUCT INFORMATION

If you require additional information regarding our designs & products, please contact us at info@arclighting.co.za. We are always developing new products, please visit our new luminaires page on our website regularly to see what’s on offer or sign up for our newsletter.

If you would like to view our product care instructions please click here.

PLACING AN ORDER

When placing an order, kindly send your purchase order to sales@arclighting.co.za and state the following details.

Product Code / Colour / Quantity / Delivery Details / Any other information

If you would like to discuss a custom design, please contact us at info@arclighting.co.za. The more specific you are the better! Once we have received your email, the ARC Lighting team will get back to you as soon as possible

PAYMENT

If you are not on account our sales department will send you a pro forma invoice for payment before manufacturing will commence.

We offer a 2.5% discount to customers on account who settle within 30 days from statement. If you would like to open an account please fill in our credit application and email it to debtors@arclighting.co.za

PRICING

Request pricing, please submit an enquiry on the product enquiry form or contact us at sales@arclighting.co.za

If you would like a copy of our price list please contact us at info@arclighting.co.za

CUSTOMER LEAD TIME

Our production lead time varies for different luminaires that we manufacture, but please allow for a general three (3) week manufacturing lead time. Lead times for custom orders can differ and will be confirmed when we submit a final estimate and design to the client. Please call our factory to follow up on the progress of your order and the estimated delivery date.

SHIPPING

We can deliver and ship internationally. Our products are expertly packaged and insured so that you can be confident your items will arrive in perfect condition. Due to our volume, we receive very competitive rates from the couriers we use and this savings we pass onto the customer. Since rates are based on volume and weight, please call or email us for a transportation quotation.

WARRANTY

We offer a one year warranty period to repair or replace any defective goods. Kindly email us all details including an image of the defective item. Once we have assessed the defective product, we arrange to collect the item at no charge. We will replace the defected product free of charge or issue a monetary refund for the purchase price of the product. Please package the product that you are returning in suitable packaging for returning the product to prevent damanage while in transist. Our courier reserves the right to refuse collection of a product that is not properly packaged for transport.

The following will not be regarded as defects and will not entitle you to return/refund:

• Damage arising from negligence, user abuse or incorrect usage of the product;
• Damage resulting from electrical surges or sea air corrosion;
• Damage resulting from normal wear and tear of the product;
• Damage caused by a failure to care for the product adequately;
• Damage resulting from alterations to the product; and where the specifications of a product, although accurately described on the website and fit for its intended purpose, do not suit you.

RESPRAYING

Terms and Conditions of respraying a product

LEGAL

Read through the legal stuff such as our disclaimer, email disclaimer & privacy policy.