B: Build Relationships and Deliver Results

Connect with customers, suppliers, and each other to drive success. Relationships deliver results because we can’t do our jobs without each other. We dive deep to understand how we can satisfy our customer’s unique set of needs. We’re all about providing great service - to customers, to our communities and to each other.

Behaviours that guide us:

• Always deliver on time (meet deadlines)
• Respect the customer (be polite and listen to their needs)
• Be aware of and acknowledge customer expectations
• Ensure quality is always maintained
• Upskill ourselves when necessary
• Planning the workday and prioritizing most important jobs (managing our time)
• Regularly communicate and connect with customers

E: Embrace Everyone

We strive to embrace all cultures, races, ethnicities, genders, ages, abilities, perspectives and ways of thinking. Our connection inspires the way we care for each other and for our customers.

Behaviours that guide us:

• Respect ourselves and everyone else in the workplace
• Respect each other’s workspace and items (respect privacy)
• Mutual respect between managers and employees
• Listen to and consider each other’s ideas/opinions
• Speak kindly to others
• Treat others fairly
• Respect our job (be punctual)
• Non-judgmental towards others

S: Seek Perpetual Growth

Arc Lighting is made up of talented individuals with differing skills, but it’s only through teamwork that we achieve greatness. We’re committed to helping our customers by working together with equal parts humility and ambition.

Behaviours that guide us:

• Always act in line with the vision of the company
• Build our knowledge and skills through continuous learning
• Be open to learn from one another
• Work together as a team
• Always perform at the best of our ability
• Be present on social media
• Share our knowledge with others

T: Team on a mission

We are committed to continuous investments in the growth of our team members. We are passionate about learning and seek to constantly improve and innovate. We strive to learn from others and from our challenges & successes.

Behaviours that guide us:

• Communicate openly with others
• Listen to one another in order to create better understanding
• Partner with one another to meet deadlines
• Leave our personal issues at home
• Listen to each other’s concerns
• Help other departments and offer our skills when necessary
• Acknowledge the strengths and development areas of each team members
• Operate at our full potential always

O: Operate with transparency

Integrity is the foundation for everything we do. We are admired and respected for our commitment to honesty, trust, and transparency. We do the right thing — even when no one is watching.

Behaviours that guide us:

• Speak to each other in a calm manner
• Communicate openly and honestly with each other and our customers
• Maintain confidentiality when discussing personal issues (avoid spreading gossip)
• Let managers know when you will be absent from work
• Managers let supervisors know who will be absent from work
• Approach the individual if we have an issue with them and try sort it out in a calm manner
• If we are unsure about how to do a job, we check with colleagues to see if we are doing it the correct way
• When we say we are going to do something, then we commit to doing it
• Report to management about concerns and issues